Well we are done with the Haylage run. I called in my last order and the guy says he has to charge me $5.00 more per bale to cover his "snow removal fuel costs". (HUH?) I already pay $7.00 extra a bale for delivery. I had the delivery booked and the cheque written, but my gut kept saying..."Snow Removal Costs should not be an additional charge" so I called and told him I felt the additional charge was unfair & unreasonable and that I wished to cancel the order.
His response.....
"Don't Care, I got people waiting in line for those bales ".
Click........Dial Tone!
(I'm guessing Customer Retention & Referrals are not high on this gentleman's list of business requirements)
So, the haylage experience....
Good Product, but in doing business with this particular haylage producer you will have to accept that the price can change, any time, any amount, for any reason.
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